Refund policy

At  infinity k, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Customers may request a return within 7 days of receiving their order.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all returns.
• Certain items may not be eligible for return due to hygiene or safety reasons if used.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Damaged or Defective Products

• If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos as proof.
• We will offer a replacement, repair, or full refund depending on the situation.

Exchanges

• We only replace items if they are defective or damaged.
• Exchange requests must be submitted within 7 days of receiving the product.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service.

Non-Returnable Items

• Used products
• Items damaged due to misuse
• Clearance or sale items (unless defective)

Contact Us

For return or refund requests, please contact our customer support team:

Email: infinityk@outlook.com
Phone: +27 68 5432 949

infinity k reserves the right to update this policy at any time without prior notice.