Terms of service

At infinity k, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

  • Customers may request a return within 7 days of receiving their order.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required for all returns.
  • Certain items may not be eligible for return due to hygiene or safety reasons if used.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos as proof.
  • We will offer a replacement, repair, or full refund depending on the situation.

Exchanges

  • We only replace items if they are defective or damaged.
  • Exchange requests must be submitted within 7 days of receiving the product.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service.

Non-Returnable Items

  • Used products
  • Items damaged due to misuse
  • Clearance or sale items (unless defective)

Contact Us

For return or refund requests, please contact our customer support team:

Email: infinityk@outlook.com
Phone: +27 68 543 2949

Warm Box reserves the right to update this policy at any time without prior notice.


Terms of service

Terms of Service – infinity k

Welcome toinfinity k. By accessing or purchasing from our online store, you agree to the following Terms of Service. Please read them carefully.

1. General

  • infinity k provides portable self-heating lunch boxes and related products through our online store.
  • By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • We reserve the right to update, modify, or replace these Terms at any time.

2. Products & Pricing

  • All product descriptions, pricing, and availability are subject to change without notice.
  • We make every effort to display accurate product details, but we do not guarantee that all descriptions or images are error-free.
  • infinity k reserves the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.

3. Orders & Payments

  • Orders are only confirmed once payment has been successfully processed.
  • We accept secure online payments through approved payment gateways.
  • Customers are responsible for providing accurate billing and shipping information.

4. Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and courier services.
  • infinity k is not responsible for delays caused by external shipping providers.
  • Customers are responsible for ensuring delivery details are correct.

5. Returns & Refunds

  • Returns and refunds are subject to our Return & Refund Policy.
  • Items must meet return eligibility requirements before refunds or exchanges are approved.

6. Warranty & Product Use

  • Customers must use products according to provided instructions.
  • infinity k is not liable for damages caused by misuse, improper handling, or unauthorized modifications.
  • Warranty claims may apply only to manufacturing defects.

7. Intellectual Property

  • All website content, logos, product images, and branding are the property of infinity k.
  • Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

  • infinity k shall not be liable for indirect, incidental, or consequential damages arising from product use or website access.
  • Our liability is limited to the purchase price of the product.

9. Privacy

  • Customer information is handled according to our Privacy Policy.
  • We are committed to protecting your personal information.

10. Governing Law

  • These Terms are governed by the laws of South Africa.
  • Any disputes will be resolved under applicable South African legal jurisdiction.

11. Contact Information

For questions about these Terms, please contact us:

Email: infinityk@outlook.com
Phone: +27 68 5432 949

By using our website, you agree to these Terms of Service.