Shipping policy
At infinityk, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Timeframes
- South Africa Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- International Shipping: 7–21 business days depending on destination
Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected delivery option.
- Free shipping promotions may apply to selected orders or minimum purchase amounts.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email or SMS with tracking information.
Delivery Delays
- While we aim for timely delivery, delays may occur due to courier issues, customs, weather conditions, or high order volumes.
- Warm Box is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
- Please ensure your shipping address is accurate at checkout.
- infinityk is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery.
- We will work with the courier to resolve the issue as quickly as possible.
International Customs & Duties
- International customers are responsible for any customs fees, taxes, or import duties that may apply.
Contact Us
For any shipping-related questions, please contact our support team:
Email:
At infinityk, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Timeframes
- South Africa Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- International Shipping: 7–21 business days depending on destination
Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected delivery option.
- Free shipping promotions may apply to selected orders or minimum purchase amounts.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email or SMS with tracking information.
Delivery Delays
- While we aim for timely delivery, delays may occur due to courier issues, customs, weather conditions, or high order volumes.
- Warm Box is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
- Please ensure your shipping address is accurate at checkout.
- infinityk is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery.
- We will work with the courier to resolve the issue as quickly as possible.
International Customs & Duties
- International customers are responsible for any customs fees, taxes, or import duties that may apply.
Contact Us
For any shipping-related questions, please contact our support team:
Email: infinityk@outlook.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Thank you for shopping with infinityk. We appreciate your trust in us.
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Thank you for shopping with Warm Box. We appreciate your trust in us.